Getting started

What LEM is

LEM is a hosted workspace with one AI assistant in it. You talk to it in a chat window, and it keeps track of the things you would otherwise keep in your head: tasks, reminders, commitments, notes, companies and projects, invoices you are owed and invoices you owe. Anything LEM wants to send outside the workspace is written as a draft and waits for you to approve it. The workspace belongs to one person: there is no admin panel, no second seat, and no way to switch between organisations.

Connecting outside accounts — a mailbox, a calendar, a document store — is a separate, ordered capability. It is switched off by default and is not part of the first release; see What is not switched on yet.

LEM is an AI system, not a person. Its answers can be wrong. The chat screen says so on every visit, and you should treat every output as a draft until you have checked it.

Before you start

There is no self-serve signup. Your workspace is set up for you, and the LEM team sends you an activation link by email. The link is valid for 10 minutes and works once. Opening it a second time, or opening it after ten minutes, will not work. So do not open it until you are ready to activate in one sitting.

Whether that takes any preparation depends on your Order Form. If it records the second factor (TOTP) as Enabled, have an authenticator app installed on your phone (any TOTP app works) and somewhere ready to store ten recovery codes before you open the link. The default is Disabled — password only — and then there is nothing to prepare beyond choosing a password.

If your activation link has expired, reply to the email you received and ask for a new one.

Activate your account

The activation page is titled Activate LEM. Work down it in order.

1. Create password — type a password of at least 14 characters, then repeat it in Repeat password. The two must match exactly.
2. Authenticator (only if your workspace has a second factor enabled — on a password-only workspace this step does not appear) — scan the QR code with your authenticator app. It files the entry under the issuer LEM with the account name Agent account; that pair is what you will look for later. Then type the current six-digit code into Code from authenticator application.
3. Agreement — read the agreement text in the scrolling box, then tick all three boxes:
   • I have read and accept the complete agreement.
   • I confirm that I use LEM for business purposes.
   • I confirm that I am authorised to bind the Customer.
4. Press Activate account.

If anything is missing or mistyped, the page shows The request could not be completed. Check the details and try again. and stays where it is. The most common causes are a password under 14 characters, a mismatch between the two password fields, a six-digit code that has already rolled over (where a second factor is enabled), and an unticked consent box.

Save your recovery codes

This page appears only where your workspace has a second factor enabled. On a password-only workspace, activation takes you straight into LEM and there are no codes to save — skip to Sign in from now on.

Where the second factor is enabled, activation succeeds straight into a page titled Save recovery codes. It shows ten codes, each four groups of four characters, and tells you: These codes are shown only once. Store them in a secure place.

That is literal. The codes are stored only as hashes, so nobody at LEM can read them back to you. Do this before you click Continue to LEM:

• Copy all ten into your password manager, or print them and put them somewhere physically secure.
• Do not keep them in the same place as your password.
• Each code works once. Sign-in with a recovery code consumes it.

They exist for one purpose: signing in when you do not have your authenticator device. If you lose both your password and your codes, the only route back is a manual re-enrolment by the LEM team — see Troubleshooting.

Sign in from now on

Go to your workspace URL. The page is titled Sign in to LEM and asks for your Password and — where your workspace has a second factor enabled — the current One-time code. On a password-only workspace, the password is all you enter.

• Press Sign in.
• No authenticator to hand? (Second-factor workspaces only.) Press Use a recovery code. That button is a toggle: the one-time code field is swapped for a Recovery code field, and the button itself relabels to Use an authenticator code so you can switch back. Type one of your ten codes into Recovery code.

Sessions last up to 7 days and end after 24 hours without activity. After five failed attempts in a fifteen-minute window, sign-in is locked temporarily. The first lock is fifteen minutes; each further run of five failures after a lock has expired doubles the next one, up to a maximum of 24 hours.

If the terms change, your next sign-in lands on Updated LEM terms. Read it, tick the same three boxes, and press Accept and continue.

Find your way around

The left rail has one group, Workspace, with six entries:

Entry	What it holds
Today	The overview: alerts, commitments, essentials, your setup
Conversation	Chat, Images, Memory
Work	Tasks, Calendar* , Reminders
Inbox	Drafts, Mail*
Portfolio	Portfolio, Finance
Settings	Settings, Connections*

* Calendar, Mail and Connections depend on the connected-accounts capability, which is off by default — see What is not switched on yet.

One naming quirk to expect: the rail entry is called Today, but the page it opens is headed Mission Control, and the browser tab reads LEM — Mission Control. They are the same page. (In Polish the heading is Centrum sterowania.)

When an entry covers more than one screen, a row of tabs appears under the page title. Work and Inbox show a red count when something needs you — overdue tasks and fired reminders on Work, pending drafts and unread mail on Inbox.

Your package decides which screens exist. If a screen is not in your package it is not in the rail, and going to its address returns you to Today.

At the foot of the rail: Theme (dark or light), 🌐 EN / 🌐 PL (English or Polish), Blur (hides content for screen-sharing), Sign out, and Collapse.

Your first conversation

1. Open Conversation, then the Chat tab.
2. Under the title you will see You are interacting with an AI system, not a human. That line is always there.
3. Leave Persona on (LEM) for now. Personas are alternate briefs your workspace can be set up with; the default one is fine to start.
4. Type into the box marked Write to LEM... (Cmd+Enter to send) and press Send, or use Cmd+Enter (Ctrl+Enter on Windows).

While LEM works you will see LEM is thinking..., then the answer arrives a few words at a time. The elapsed time appears beside the box when it finishes.

Good first messages are the boring ones. Ask it what it can see. Ask it to add three tasks. Ask it to set a reminder for tomorrow morning. Then open Work and check that what you asked for is actually there — that habit is worth building on day one.

Two things to know about the chat window:

• A message longer than 4,000 characters is refused by the server. The box does not stop you typing past that and does not warn you, so a very long message simply comes back as an error. Split it up.
• The visible transcript is not reloaded. Refresh the page and the window starts fresh with the welcome message. Anything LEM saved — a task, a reminder, a note, a draft — is still there on its own screen.

What LEM can do in version 1

• Hold a conversation and act on what you ask.
• Keep tasks on a kanban board, reminders on a clock, and commitments on the Today page.
• Keep notes in Memory, and companies, projects and invoices in Portfolio and Finance.
• Write outbound content as a draft in Inbox → Drafts for you to approve.
• Show images it has produced or collected in Images.
• Export your workspace data as a zip file, any time, from the Today page.

What is not switched on yet

Some capabilities exist in the product but are held behind their own readiness gates. Until a gate is closed and the capability is activated for your workspace, the screen is present but reads not configured, and nothing you do in the dashboard will change that.

• Connected accounts — mail, calendar, Connections. All three are served by the same connector capability, and that capability is required to be off for the first release. Expect Inbox → Mail and Work → Calendar to say not configured, and Settings → Connections to say Connections have not been activated for this workspace yet, with 🔗 Connect account greyed out. Ask the LEM team where the gate stands before you plan work around them.
• Telegram and WhatsApp. Each requires its own signed channel-authorisation evidence before it can be enabled. Ordering them does not switch them on.
• Phone agent (voice). Requires signed voice-readiness evidence before it can be enabled. Settings shows Phone agent as Not active in this package until then. Where it is enabled, it handles inbound calls only.

What LEM cannot do in version 1

Being clear about this now saves you time later.

• No self-serve signup or extra users. One account per workspace. No admin role, no invitations, no switching between organisations.
• No sending without you. LEM does not send email or messages on its own. Outbound content is queued as a draft and waits for your approval.
• No calendar editing. Where the calendar is enabled at all, it is read-only in the dashboard. You can browse, zoom, and open an event; creating, editing and deleting events is not available from these screens.
• No image upload. Images is a gallery of what the workspace produced. There is no upload, delete or refresh button.
• No self-serve billing. Settings shows Managed manually by the LEM team. Invoices are issued and reconciled by hand.
• No settings screen for notifications. Your morning briefing and commitment reminders are shown read-only on Today. To change them, tell LEM in chat — the page says so: Change any of this by talking to LEM.

Next

• User guide — what each screen does, step by step.
• FAQ — data, access, support, cancellation.
• Troubleshooting — when something does not work.