These terms govern the public LEM website only. LEM / Lem Cloud is supplied only under an English-language Order Form and its frozen UK B2B contract set, executed by recorded click acceptance of the delivered, versioned contract pack at first workspace activation; nothing on this page is that contract set or varies it.
LEM Website Terms of Use
Authoritative language: English only | Canonical source: legal/terms-of-service.md | Version, effective date and SHA-256 of this published version: recorded in the publication manifest under clause 8.4.
1. Operator and scope
1.0 Acceptance. By accessing or using the Site you accept these terms and agree to be bound by them for the duration of that use. If you do not accept them, you must not use the Site. Continued use of the Site after a new version takes effect is acceptance of that version.
1.1 This website is operated by Novus Point Limited, a company incorporated in England and Wales (company number 08146241, registered office 124 City Road, London, England, EC1V 2NX) ("Novus Point", "we", "us").
1.2 These terms govern access to the public LEM website and its informational materials (the "Site") only. They do not govern, offer or supply LEM / Lem Cloud, create a subscription, grant access to a workspace, incorporate a service policy or form a fallback software or services contract.
1.3 LEM / Lem Cloud is offered only to companies, limited liability partnerships and equivalent incorporated organisations under an English-language Master Services Agreement and Order Form. Consumers, sole traders and unincorporated partnerships are not eligible for the current sales route. A contract is formed only by recorded click acceptance of the delivered, versioned contract pack at first workspace activation; no checkout or informal statement substitutes for it. Where an Order Form records the hosted subscription checkout route, that checkout follows execution of the Order Form and is the means of paying the fees the executed Order Form states: opening, completing or abandoning a checkout session does not form, evidence or vary the contract, and a return from the payment provider's checkout pages is not evidence of payment.
1.4 The executed Order Form and its Contract Execution Manifest identify the exact frozen contract documents, versions and SHA-256 values that apply to a customer. Public pages, translations, documentation and later website changes do not amend that transaction.
2. Site access
2.1 You may use the Site for lawful business-information purposes. You must not interfere with the Site, attempt unauthorised access, introduce malicious code, evade security controls, scrape it in a manner that materially impairs service, or use it to infringe another person's rights.
2.2 We may restrict access to the Site where reasonably necessary for security, maintenance, legal compliance or misuse. This clause does not govern suspension of a paid workspace; the frozen customer agreement governs suspension, restoration and related remedies (see clause 6.3 of the Master Services Agreement).
2.3 Links to third-party sites are provided for convenience. We do not control their content, availability, privacy practices or terms. A link is not an endorsement or a contractual commitment that a third-party service will be included in LEM.
3. Product information is not a contract
3.1 Site descriptions of Lem Cloud, workspace billing, outbound actions, support, integrations, models, Telegram, WhatsApp, voice, hosting or security are general information only. Only an executed Order Form and incorporated agreement define a customer's purchased service, enabled features, providers, fees, service levels and data-processing terms.
3.2 Optional providers and channels remain unavailable unless expressly selected in the Order Form and separately cleared by the applicable provider, security, privacy, transfer and operational gates. The Site must not be read as evidence that a provider or feature is live for a customer.
3.3 The Lem Mac Connector is not currently sold. Any future connector offer requires a separately approved release, signing and notarisation evidence, applicable licence terms and an express Order Form selection. Site references do not grant a licence or promise availability.
3.4 Information under headings such as fees, refunds, privacy, support, service levels, termination and offboarding (see clause 6.4 of the Master Services Agreement) is a non-contractual explanation of the current proposed service route. The exact frozen Order Form, Master Services Agreement, DPA, Voice Add-On Addendum (where enabled), EULA, Product Licence, SLA, AUP and Refund & Cancellation Policy identified in the Contract Execution Manifest control the paid relationship, in the order of precedence stated in the Master Services Agreement.
4. Intellectual property
4.1 Unless otherwise stated, the Site and its original text, branding, layout and media are owned by or licensed to Novus Point. You may view and print reasonable extracts for internal evaluation of LEM. You may not reproduce, resell, republish or create a competing corpus from the Site without written permission, except as permitted by law. No licence is granted to use the Site or any of its content for text and data mining, web scraping, or the training, fine-tuning, evaluation or grounding of any machine-learning or artificial-intelligence system, other than an act permitted by section 29A of the Copyright, Designs and Patents Act 1988. Novus Point expressly reserves all such rights. Any other such use requires our prior written licence.
4.2 Open-source components and third-party materials remain subject to their own licences and notices. The public Third-Party Notices identify the applicable notice manifest; they do not convert proprietary LEM Product Layer material into open-source software.
4.3 LEM and Lem Cloud are product identifiers of Novus Point. No right to use a trade mark, domain, logo or confusingly similar branding is granted by access to the Site.
5. Accuracy and acceptable reliance
5.1 We use reasonable care when preparing Site material, but drafts, roadmaps, examples and product descriptions may change before contract execution. Site content is provided for general information and may be incomplete or out of date.
5.2 Site material is not legal, tax, accounting, financial, medical or other professional advice. You should obtain advice appropriate to your circumstances before acting on information that carries professional or regulatory consequences.
5.3 Nothing on the Site is a warranty, service-level commitment, representation that a release gate has passed, or promise that a feature will be made available. The executed customer agreement contains the complete contractual warranties and remedies.
6. Privacy and communications
6.1 The public Privacy Notice describes how Novus Point handles Site visitor and enquiry data. Processing in a customer's workspace is governed by that customer's executed DPA and Order Form, not these Site terms.
6.2 If you contact us, do not send passwords, recovery codes, API keys, OAuth tokens, payment-card data, confidential customer content or unnecessary personal data. Product enquiries do not authorise us to connect an account or process customer data.
6.3 We do not send marketing communications at the date of this version. If we do so, they will be sent only on a documented lawful basis, will identify us as sender and will include a one-step opt-out, as described in the Privacy Notice. Operational notices for an active customer follow the executed agreement and tested contact paths.
7. Site availability and liability
7.1 We may change, suspend or withdraw the Site without promising continuous public-site availability. This does not alter any separately executed SLA for a paid workspace.
7.2 Nothing in these Site terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation and death or personal injury caused by negligence.
7.3 Subject to clause 7.2 and to the extent permitted by law, Novus Point is not liable for loss arising solely from reliance on general Site information instead of an executed customer agreement or appropriate professional advice, or from a third-party site outside our control.
7.3A Subject to the non-excludable-liability clause above and so far as lawfully permitted, all terms, conditions, warranties and representations implied by statute or common law as to the accuracy, completeness, currency, quality or fitness for purpose of Site content are excluded, whether or not the reader is or becomes a Customer.
7.3B Subject to the non-excludable-liability clause above, Novus Point is not liable to any person for loss of profit, revenue, business, contracts, goodwill, anticipated savings, business interruption or loss or corruption of data, or for any indirect or consequential loss, arising from use of or reliance on the Site, whether or not that person is or becomes a Customer.
7.3C Subject to the non-excludable-liability clause above, Novus Point's total aggregate liability to any person arising from or in connection with the Site, however arising, shall not exceed the total amount (if any) that person has paid to Novus Point for access to the Site, which for the public Site is nil. This clause does not state, vary or limit the liability provisions of an executed customer agreement.
7.3D No page of the Site is a representation on which any person may rely in deciding whether to enter into an agreement with Novus Point. Only the Order Form executed by recorded click acceptance of the versioned contract pack at first workspace activation, and the documents identified in its Contract Execution Manifest, state the terms on which the Service is supplied.
7.3E Clauses 7.1 to 7.3D govern liability arising from the Site only. They do not state, vary or limit the warranties, remedies, indemnities or liability provisions of an executed customer agreement, which exclusively governs the supply of LEM / Lem Cloud.
8. Changes, law and contact
8.1 We may update these Site terms by publishing a newly approved version with its effective date. A Site update cannot silently vary an existing customer agreement; contractual variations follow the mechanism in the executed MSA and Order Form.
8.2 These Site terms and non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that cannot lawfully be excluded.
8.3 Questions about the Site may be sent to jakub@novus-point.com. Notices with legal effect under a customer agreement — including notices of breach, indemnity and termination — must use the contract-notices route stated in the relevant executed Order Form; cancellation and refund notices are effective if given to any Novus Point address stated in that Order Form or in the Refund & Cancellation Policy.
8.4 The publication process must retain the approved version, effective date, release reference and SHA-256 hash of each published version. An unapproved draft, a withdrawn page or a later website edit is not an executed customer term.
8.5 Severance. If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable; if that is not possible, the provision or part-provision shall be deemed deleted, without affecting the validity of the remainder.
8.6 Third-party rights. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.
8.7 No waiver. No delay or failure to exercise a right or remedy is a waiver of it, and no single or partial exercise precludes any further exercise.
Related information: Acceptable Use Policy · Refund & Cancellation Policy · Service Level Agreement · Privacy Notice · AI Transparency Notice · Third-Party Notices. These public pages are published information about LEM and are not part of your executed contract set; under MSA clause 2.5 the contract set prevails where they disagree.